Refund policy

RETURN AND REFUND POLICY

Reporting Lost or Damaged Items

Please notify us within 12 hours if your order is lost or arrives damaged, so we can inform our supplier straight away and start the claims process.

In the unlikely event that you receive a damaged item, please follow these instructions:

What to Do for Damaged Items

Unframed Prints: Send us photos of the damaged prints and packaging, along with your order number. 

Framed Prints:

If you find damage after receiving your package, take clear photos of the print, packaging, and how the parcel was delivered. Contact us right away so we can work with our supplier. Please keep all original packaging.

If you notice damage when your order is delivered, please tell the delivery driver immediately. If you think the item was damaged during shipping, record a video or take photos while unpacking. If you discover any damage after opening the box, contact us with your documentation.

If you are present  during delivery and see obvious damage, you can refuse the delivery, making sure to note the driver’s name and the reason for refusal.

Replacement Process

To help us provide a replacement, please be ready to send:

- Photos showing damage to both the item and packaging

- Your order or invoice number

Returns: How Many Days Do I Have?

Once a replacement is approved, please return the product to us within 10 business days.

Change of Mind Policy

Since each order is custom printed for each customer, we cannot accept returns or offer refunds if you change your mind or ordered incorrectly. Please check your choices carefully before placing your order, including print size and framing. If you have questions, email us at sonaliocean@gmail.com before completing your purchase.

Incorrect Shipping Information

If you realize there is a mistake in your shipping details, contact us immediately so we can update our supplier before your order ships.